Hennick Bridgepoint Hospital

Frequently Asked Questions

Contact Us

Below are some answers to common questions from patients and caregivers. If you have any questions or concerns during your stay you can always speak with a member of your care team.

Given the current nature of the pandemic, we ask that you connect with a member of your health care team should you wish to go outside or leave hospital property.

Personal pets can be very important to patients. If you wish to have a pet visit from the community, please contact your Patient Care Manager for more information.

You are welcome to bring in family pictures or small personal items. Please see our Bridgepoint Active Healthcare Welcome Guide for more information. We are not able to hold on to any personal items once you are no longer at Bridgepoint and items left behind will be discarded.

Some of our room types have fees associated with them, however, a decision to pay for a room is based on the request of these specific room types. Please visit the page on ‘Preparing for your stay’ for more information on room options and cost.

If you require assistance in funeral planning, we can offer direction and guidance through social work or spiritual care.

Sometimes people who no longer use their personal equipment like a walker or a cane generously request if these items can be donated to Bridgepoint. Unfortunately, we cannot accept previously used equipment. We can assist in offering you other suggestions for where you might donate your equipment.

We are a smoke-free facility by law. If you would like to smoke, please arrange for a caregiver to assist you with going off the property and to a designated smoking location.

In order to ensure the safety of our patients, people and community during the COVID-19 pandemic, Bridgepoint Active Healthcare is limiting the number of visitors in the hospital. You can find the most up-to-date visitor information on our Sinai Health website. Please check before coming to the hospital to ensure you have the latest visitor information.

We have mechanical lifts that are designed to safely move you in and out of bed if you can no longer stand. We often use these lifts to move people in or out of a wheelchair so they can move beyond their rooms. If you feel like you might want to get up but are worried that you can no longer sit up without discomfort, we also offer specialty wheelchairs that recline and have padding, which may help. Finally, if you would like to remain in bed, we can help you maintain your comfort through positioning and specialized mattresses.

Thousands of Ontarians require tissue transplants each year. For these people, a tissue transplant could mean a new beginning. As a patient, you can certainly indicate to us your wish to donate. Your family will be asked soon after your death about donation. A brief telephone call will be made to determine the suitability of the donation.

For more information on this program please visit the Gift of Life website.

Your gifts help us enhance the quality of care our program offers. If you wish to express your gratitude or your commitment in this way, please speak to your Patient Care Manager.