Hennick Bridgepoint Hospital

Preparing for your stay

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Patient Welcome Guide

Our Patient Welcome Guide contains helpful information for patients and families during your stay at Hennick Bridgepoint Hospital. The guide is available in multiple languages.

Packing for your hospital stay

  1. What items should I pack?
  2. What items should I leave at home?
  3. How much can I pack?

While you're here

  1. Room options
  2. Understanding your room numbers
  3. Smoking
  4. Pets
  5. Co-payment
  6. Medical appointments
  7. Successful discharge planning
  8. Shops and services
  9. Patient relations

Packing for your hospital stay

1. What items should I pack?

We recommend bringing non-slip slippers or socks, running shoes clothing,  your cellphone and charger and any other items that you need to make your stay comfortable.

You are welcome to bring a laptop, or other small electronic devices. Please note that we cannot provide technical support or repairs for your personal devices.

You should also bring any medically necessary items such as power wheelchairs, CPAP machines, compressors and VAC wound care machines.

2. What items should I leave at home?

For safety reasons, we cannot accommodate space heaters, fans, coffee makers, electric kettles, desk lamps, clock radios, TVs, curling/flat irons, electric shavers and hair dryers.

3. How much can I pack?

Every room has a closet that includes space for clothes, a small safe and a bedside storage unit on wheels. Items that you bring with you must fit in the storage space. A clutter-free environment gives your care team clear access to provide care.

While You're Here

1. Room options

Shows image of Bridgepoint private room including, bed, cabinet with large windows in the background

Our hospital rooms were designed with patients in mind. Every patient has a floor-to-ceiling view of the city or park, generous room sizes, and a closet with a lockable drawer for valuables.

Room types are as follows:

Standard room:

A standard patient room at Hennick Bridgepoint has two beds with a shared shower for four patients. This room type is covered under OHIP at no additional cost to you.

Requesting a Private or Semi-Private room:

Hennick Bridgepoint gives patients the option of staying in private or semi-private rooms (based on availability).

  • Private - One bed and a private washroom with a shower
  • Semi-private -Two beds and a shared washroom and shower for two patients

Please note: We will try our best to accommodate your room request, however clinical needs for private and semi-private rooms take priority. If you are in a private or semi-private room, you may be asked to move due to the clinical needs of the hospital. You will only be charged for the days that you occupy a private or semi-private room.

Our room rates are as follows:

 Rehabilitation rooms:

 Reconditioning and complex care rooms:

 If you have any questions or would like to be moved into a private or semi-private room, please contact the Business Office at 416-461-8252 ext. 3095 or 3096.

2. Understanding my room number

Example:         Room # 8.0.26

8 = the floor.

0 = South, 1 = North

26 =  room number

Tip:      The walls of your unit are painted green (North) or blue (South)

3. Smoking

Hennick Bridgepoint is a smoke-free environment. Smoking, vaporizing or using e-cigarettes is prohibited on hospital grounds, including outdoor spaces, parking garages and vehicles on-site. Smoking on hospital property may result in a fine. Clinical teams offer nicotine replacement therapy to patients who smoke.

4. Pets

If you want to bring a pet in, please speak to the patient care manager on your unit to make arrangements. They will need to address possible allergies and infection control precautions. You will need proof of vaccination status and there could be additional questions. Pets must be on leash at all times and with someone responsible for cleaning up after them.

5. Co-payment

There is a co-payment fee required for all patients in a complex continuing care or rehabilitation facility where their health care team determines that they cannot return home and will need to remain in hospital while awaiting placement at a suitable residence or long-term care home.

Co-payment represents the patient's contribution towards the non-medical costs of their care such as accommodation and meals; rates are set by the Ministry of Health. If you are required to pay co-payments while at Hennick Bridgepoint, you will be contacted by a representative from our Business Office who will provide you with more information. These are standard provincial rates set by the Ministry of Health.

6. Medical appointments

We will make arrangements for transportation for appointments made by a Hennick Bridgepoint physician. You will need to make arrangements and pay transportation costs for any appointments made before you arrive at the hospital, including appointments made by your family doctor. Your team can provide you with contact information for local transportation companies.

7. Successful discharge planning

When you arrive at Hennick Bridgepoint, your care team will begin discussing your treatment plan and a discharge plan for you. How long you stay as a patient depends on your needs, and also the anticipated length of stay of your program. Your team will work with you during your stay to achieve goals that will allow you leave the hospital and continue your recovery in the community. Your social worker or other designated member of the care team will manage the discharge planning process and will discuss with you and your family any concerns or needs you may have. We will work with you and your family to ensure resources are in place to support a safe discharge into the community.

Discharge time is 9 a.m. Let your care team know if this time will not work for you.

8. Shops & services

In order to make your stay more comfortable, there are a number of shops & services available including a hair salon and coffee shop.

9. Patient Relations

If you have concerns with your care, we encourage you to speak with a member of your care team or the patient care manager. Our patient relations team is also available. We take your feedback seriously and aim to provide excellent service as we care for you.